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 Author  Francis Buttle
 Title 
Customer relationship management:concepts and technologies /Francis Buttle
 ISBN  978-185-61-7522-7
 Imprint  Amsterdam ; London : Butterworth - Heinemann, 2009
 Call Number  HF5415.5 B988C 2009
 Edition  2nd ed
 Physical  xix , 500 p. : ill
 Note  Includes bibliographical references and index
 Subject  Customer relations -- Management
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HF5415.5 B988C 2009  
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HF5415.5 B988C 2009 C.2 
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