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 Author  Kumar, V.
 Title 
Customer relationship management : concept, strategy, and tools / V. Kumar
 ISBN  978-364-22-0130-1
 Imprint  New York : Springer Verlag, 2012
 Call Number  HF5415.5 K86C
 Edition  2nd ed.
 Physical  xxxiii, 378 p. : ill.
 Note  Includes bibliograpical references and index
 Subject  Customer relations--Management
 Subject  Customer relations--Data processing
 Coorperative Author  Reinartz, Werner
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No. Type CallNumber/Barcode Shelf Status
1. English Reserved books
English Reserved books 		HF5415.5 K86C 2012 C.1 
  Barcode: 201500979 		Reserved Books On Shelf
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2. English Reserved books
English Reserved books 		HF5415.5 K86C 2012 C.2 
  Barcode: 201500978 		Reserved Books On Shelf
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3. English Reserved books
English Reserved books 		HF5415.5 K86C 2012 C.3 
  Barcode: 201500977 		Reserved Books On Shelf
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