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Author	Reichheld, Frederick F.
Title	The loyalty effect : the hidden force behind growth,profits, and lasting value / Frederick F. Reichheld withThomas Teal
ISBN	978-087-58-4448-0
Imprint	Boston, Mass. : Harvard Business School Press, c1996
Call Number	HF5415.5 R438L
Physical	xii, 323 p. : ill.
Subject	Customer relations
Subject	Consumer satisfaction
Subject	Job satisfaction
Subject	Labor productivity
Subject	Loyalty
Coorperative Author	Teal, Thomas

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No.	Type	CallNumber/Barcode	Shelf	Status
1.	English General Books	HF5415.5 R438L 1996 Barcode: 201900343	General Books	On Shelf Request
	Note:อภินันทนาการโดย สมาคมส่งเสริมเทคโนโลยี (ไทย-ญี่ปุ่น)
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Subject [Customer relations]

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Subject [Job satisfaction]

Subject [Labor productivity]

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