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LEADER 01174nam 2200277 a 4500
001 14735
003 ULIBM
008 030417s2004 caua sb 001 0 eng
020 ^a9780007210503
050 ^aHF5415.5 B527C 2004
100 ^aKen Blanchard
245 ^aCustomer mania:it's never too late to build a customer - focused company /Ken Blanchard
260 ^aNew York : Free Press, 2004
300 ^a194 p.
650 ^aCustomer services -- Management
913 ^aImported by ULIBM Administrator
945 ^p0^l0^i200802808
949 ^aImport form external file by ULIBM system

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