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LEADER 01174nam 2200277 a 4500
001 34813
003 ULIBM
008 030417s2003 caua sb 001 0 eng
020 ^a9780743225694
050 ^aHF5415.5 H473T 2003
100 ^aJames L., Heskett
245 ^aThe value profit chain:treat employees like customer and customers like employees /James L., Heskett
260 ^aNew York : The Free Press, 2003
300 ^axxii , 377 p.
500 ^aIncludes bibliographical references and index
650 ^aCustomer servicesConsumer satisfactionOrganizational effectivenessCommunication in marketingEmployee loyalty
913 ^aImported by ULIBM Administrator
945 ^p0^l0^i200803608
949 ^aImport form external file by ULIBM system

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34813

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