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LEADER 00000nam 2200000uu 4500
001 38498
003 ULIBM
008 140128s20099999eng 000 0 eng d
020 ^a9780749455125
050 00 ^aHF5415.5^bB368C 2009
100 1 ^aBarnes, Cindy
245 10 ^aCreating & delivering your value proposition :^bmanagingcustomer experience for profit /^cCindy Barnes, HelenBlake, David Pinder
246 3 ^aCreating and delivering your value proposition
260 London ;^aPhiladelphia :^bKogan Page,^c2009
300 ^axvi, 213 p. :^bill.
504 ^aIncludes bibliographical references and index
650 0 ^aCustomer relations
650 0 ^aValue
650 0 ^aValue added
700 1 ^aBlake, Helen
700 1 ^aPinder, David,^d1945-
945 ^p1435^l0^i201302185
999 ^aRodjaney

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38498

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