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LEADER 00000nam 2200000uu 4500 | |||
001 42831 | |||
003 ULIBM | |||
008 150421s20149999eng 000 0 eng d | |||
020 ^a9780071819046 | |||
050 00 ^aHF5415.5^bB527L | |||
100 1 ^aBlanchard, Kenneth H. | |||
245 10 ^aLegendary service :^bthe key is to care /^cKen Blanchard,Kathy Cuff & Vicki Halsey | |||
260 ^aew York :^bMcGraw-Hill Education,^c2014 | |||
300 ^axi, 161 p. | |||
650 0 ^aCustomer services | |||
650 0 ^aCustomer services^xManagement | |||
650 0 ^aCustomer relations | |||
700 1 ^aHalsey, Victoria | |||
700 1 ^aCuff, Kathy | |||
945 ^p584^l0^i201403903 | |||
999 ^aRodjaney |
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1. | ![]() English General Books | HF5415.5 B527L 2014 Barcode: 201403903 | On Shelf![]() | ||||||
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