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LEADER 00000nam 2200000uu 4500
001 46558
003 ULIBM
008 161220s20119999eng 000 0 eng d
020 ^a9781118156308
050 0 ^aHF5415.5^bS854I
100 1 ^aStickdorn, Marc
245 10 ^aThis is service design thinking :^bbasics-tools-cases /^cMarc Stickdorn
260 ^aHoboken, New Jersey :^bWILEY,^c2011
300 ^a373 p. :^billustrations
504 ^aIncludes bibliographical references and index
650 0 ^aService industries^xManagement
700 1 ^aSchneider, Jakob
945 ^p879^l0^i201601949
999 ^aRodjaney

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