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 Author  Oliveira, Alexandre
 Title 
Customer service supply chain management : models for achieving customer satisfaction, supply chain performance,and shareholder value / Alexandre Oliveira, Anne Gimeno
 ISBN  978-013-37-6439-0
 Imprint  Upper Saddle River, N.J. : Pearson Education, 2014
 Call Number  HF5415.5 O48C
 Physical  xvi, 188 p. : ill.
 Subject  Customer services
 Subject  Customer relations
 Subject  Business logistics
 Coorperative Author  Gimeno, Anne
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HF5415.5 O48C 2014  
  Barcode: 201604400
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