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 Author  Srivastava, Mallika
 Title 
Customer relationship management / Mallika Srivastava
 ISBN  978-932-59-7411-1
 Imprint  India : Vikas, 2016
 Call Number  HF5415.5 S774C
 Physical  xx, 347 p.
 Note  Includes index
 Subject  Customer relations
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  Barcode: 201700163
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