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Author	Heskett, James L.
Title	The service profit chain : how leading companies linkprofit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A.Schlesinger
ISBN	978-068-48-3256-2
Imprint	New York : Free Press, 1997
Call Number	HF5415.5 H47S
Physical	xvii, 301 p. : ill.
Subject	Customer services
Subject	Consumer satisfaction
Subject	Employee loyalty
Subject	Industrial productivity
Coorperative Author	Sasser, W. Earl
Coorperative Author	Schlesinger, Leonard A.

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Author [Heskett, James L.]

Subject [Customer services]

Subject [Consumer satisfaction]

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Subject [Industrial productivity]

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